Frequently Asked Questions
Order & Shipping
What is your shipping policy?
We ship nationwide within the U.S. Orders are typically processed within 1–3 business days, and we ship Monday through Wednesday to help avoid weekend delays. Chocolates are packaged with cold packaging to help protect them during transit.
For warmer weather, we recommend choosing an expedited shipping option when available. Carrier or weather-related delays are outside of our control.
Do you offer local pickup?
Yes! Local pickup is available at Evolve Collective in Houston. Select the local pickup option at checkout to view current pickup hours and details.
Please wait until you receive your “Ready for Pickup” email notification before heading to Evolve Collective, as your order must be prepared and delivered to the pickup location first.
Pickup is available Tuesday–Saturday, 12–6 PM.
Should I ship to my home or a business address?
You can ship to either, but during warmer weather we recommend a business, office, or mailroom where your package can be received promptly and kept cool. Avoid leaving chocolate outdoors or on a warm porch for extended periods.
What is your refund or exchange policy?
All sales are final. Due to the nature of our products, we are unable to offer refunds or exchanges.
If your order arrives damaged, please submit our Damaged Order Request form within 24 hours of delivery. Include your order number and photos of the damaged item and packaging so our team can review your request and assist where possible.
Do your offer expedited shipping?
Yes. Available expedited shipping options will appear at checkout. Please keep in mind that orders are shipped Monday through Wednesday to help prevent packages from sitting in transit over the weekend.
Ingredients & Storage
What chocolate do you use?
We use premium Callebaut Belgian chocolate as the base for our creations. Depending on the flavor, our bars are made with milk, dark, or white chocolate and paired with a variety of fillings, flavors, and textures.
Do your chocolates contain allergens?
Our products may contain or come into contact with milk, eggs, wheat, soybeans, peanuts, and tree nuts. Ingredients and allergens vary by flavor, so please review the product information before ordering. If you have a severe food allergy, please contact us before purchasing.
How should I store my chocolate?
Store your chocolate in a cool, dry place away from direct sunlight, ideally between 60°F–70°F. Proper storage helps maintain the chocolate’s texture, flavor, and appearance
Can I store my chocolate in the refrigerator?
Yes! While we recommend storing your chocolate in a cool, dry place between 60°F–70°F for the best texture and flavor, you can absolutely refrigerate or freeze it based on your preference. Some people enjoy their chocolate cold or frozen!
If refrigerated or frozen, we recommend keeping it well sealed to protect it from moisture and other food odors. For a softer texture, simply allow it to come to room temperature before enjoying.
Catering & Events
Do you offer catering for events?
Yes! Endless Umami Sweets offers chocolate catering and dessert experiences for weddings, corporate events, private celebrations, community events, and more throughout the Houston area. Options vary depending on your event size, location, and the experience you’re looking for.
What catering experiences do you offer?
Our catering options include our Chocolate Strawberry Cart, Chocolate-Dipped Banana Cart, Mini Chocolate Squares, Chocolate Bars & Favors, and Chocolate Tastings. Availability may vary by event, season, and guest count.
Do you offer custom or large orders for events?
Yes! We can accommodate large chocolate orders, custom event favors, corporate orders, weddings, and special occasions. Customization options and minimum quantities vary depending on the product and event.
How far in advance should I book my event?
We recommend reaching out as early as possible, especially for weddings, corporate events, and larger orders. Availability is based on our event calendar and order size, and some custom orders require additional preparation time.
How do I request a catering quote?
Complete our Catering Inquiry Form with your event date, location, estimated guest count, and the catering experience you're interested in. We'll review your event details and contact you to discuss availability and options.
Wholesale & Fundraising Opportunities
Do you offer wholesale pricing?
Yes! We offer wholesale pricing for businesses interested in carrying Endless Umami Sweets chocolate bars. Wholesale orders have minimum quantities, and available flavors may vary.
For current wholesale pricing and ordering information, please submit an inquiry through our Contact Us form, and we’ll be in touch with more details.
Do you offer school fundraising opportunities?
Yes! We offer fundraising opportunities for schools and organizations looking for a unique way to raise funds with handcrafted chocolate. Contact us to discuss available products, pricing, quantities, and fundraising options for your group.